Your All-in-One
Customer Engagement Platform.
SimpleCRM and R-YaBot combine powerful automation, advanced analytics, and cutting-edge AI to deliver a seamless and intuitive experience, purpose-built for regulated industries.
Our Support CRM elevates service operations, streamlining support, managing tickets proficiently, and offering personalised care. The result? Enhanced customer loyalty and an enriched overall experience.
SimpleCRM's Sales CRM is more than just a tool, it's your sales powerhouse. Packed with robust automation features, it transforms leads into revenue effortlessly, magnifying your efficiency in the sales process.
Meet R-YaBot, our RAG-based Knowledge Management Co-Pilot. Inspired by Aryabhata, R-YaBot provides personalised communication, predictive insights, and seamless support, making every customer feel uniquely valued.
Our Collections Cloud optimises debt recovery by streamlining the loan repayment lifecycle, automating delinquency categorisation, and prioritising high-risk cases. The result? A significant reduction in Days Sales Outstanding.
All four products. One unified deployment.
SimpleWorks can deploy Collections, Sales, Service, and R-YaBot as a unified customer engagement platform, sharing a single data layer and a common customer 360° view.
Common questions about the SimpleWorks Platform.
Can't find what you're looking for? Visit our full FAQ library or contact our team.
SimpleWorks offers four core solutions: Service Automation for customer support, Sales Automation for lead management, R-YaBot Copilot for AI-powered knowledge retrieval, and Collections Automation for debt recovery. All four share a common platform, BPM engine, and Customer 360 data layer.
SimpleWorks solutions can be licensed individually or as an integrated suite. Most regulated enterprises start with one module (typically Service, Sales, or Collections) and expand into others as adoption matures.
Yes. SimpleWorks unifies chat, email, phone, social media, WhatsApp, and web channels into a single customer view, so service and sales teams handle interactions consistently across all touchpoints.
SimpleCRM's Business Process Management engine lets businesses design, automate, and optimise workflows without writing code. It enforces consistency and compliance across service, sales, and collections operations and supports complex conditional routing, SLAs, and approval chains.
Yes. SimpleCRM-Go is available on iOS and Android for field sales and field collections teams. It supports offline access, real-time notifications, geo-tagging, and auto-sync when connectivity is restored.
Yes. SimpleWorks integrates with core banking systems like Finacle, ERPs, telephony platforms, payment gateways, WhatsApp Business, email providers, and third-party verification services for PAN, GST, and Aadhaar. API-based integrations are standard across all modules.
SimpleCRM is designed for enterprise use but scales down through its Sales Edition (starting at $30/user/month annual billing). Most deployments are mid-market to large enterprise, particularly in regulated sectors.